The New Relic Ops team shares how they use Kanban to manage daily IT operations. How they deal with interruptive issues while managing a planned work stream.
A must read for all Ops people out there.
- Limit work in progress: Only a set number of things can be in progress at any one time for the whole team.
- Prioritize completion of work in progress over new work: Anything already in progress should be completed before new work is taken into the system. Getting completed work approved should come before taking new work into the system.
- Manage the flow of work through the system: Actively monitor and identify hold-ups in the system by daily review.
- Visualize the workflow: Make a clear visual representation of the work so that progress can be obviously monitored.