New Relic blog: Kanban for Ops Teams


The New Relic Ops team shares how they use Kanban to manage daily IT operations. How they deal with interruptive issues while managing a planned work stream.

A must read for all Ops people out there.

Key ideas:

  • Limit work in progress: Only a set number of things can be in progress at any one time for the whole team.
  • Prioritize completion of work in progress over new work: Anything already in progress should be completed before new work is taken into the system. Getting completed work approved should come before taking new work into the system.
  • Manage the flow of work through the system: Actively monitor and identify hold-ups in the system by daily review.
  • Visualize the workflow: Make a clear visual representation of the work so that progress can be obviously monitored.
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