Category: Operations

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DAD Blog: The Lean IT Operations Mindset

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Source: http://www.disciplinedagiledelivery.com/lean-operations-mindset/

An interesting article about what is part of a “lean IT operations mindset”:

  1. Run a trustworthy IT ecosystem
  2. Focus on the strategic (long-term) over the tactical (short-term)
  3. Streamline the overall flow of work
  4. Help end-users succeed
  5. Standardization without stagnation
  6. Regulate releases into production
  7. Sufficient documentation

And some more thoughts from the same Blog about Release Management and DevOps here

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New Relic blog: Kanban for Ops Teams

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Source: https://blog.newrelic.com/2014/03/12/kanban-for-ops-teams/

The New Relic Ops team shares how they use Kanban to manage daily IT operations. How they deal with interruptive issues while managing a planned work stream.

A must read for all Ops people out there.

Key ideas:

  • Limit work in progress: Only a set number of things can be in progress at any one time for the whole team.
  • Prioritize completion of work in progress over new work: Anything already in progress should be completed before new work is taken into the system. Getting completed work approved should come before taking new work into the system.
  • Manage the flow of work through the system: Actively monitor and identify hold-ups in the system by daily review.
  • Visualize the workflow: Make a clear visual representation of the work so that progress can be obviously monitored.