DAD Blog: The Lean IT Operations Mindset


An interesting article about what is part of a “lean IT operations mindset”:

  1. Run a trustworthy IT ecosystem
  2. Focus on the strategic (long-term) over the tactical (short-term)
  3. Streamline the overall flow of work
  4. Help end-users succeed
  5. Standardization without stagnation
  6. Regulate releases into production
  7. Sufficient documentation

And some more thoughts from the same Blog about Release Management and DevOps here

CRCPress: The Lean IT Field Guide – A Roadmap for Your Transformation

Finally, a promising book about Lean IT transformation. Published October 2015.

Illuminating a clear path to lean IT, the authors integrate more than two decades of combined experience to provide you with a proven method for creating and sustaining a true lean IT workplace. This field guide not only highlights the organizational techniques of more agile and lean processes, but also the leadership work required to help management adopt these new approaches.



By Mike Orzen and TomPaider


New Relic blog: Kanban for Ops Teams


The New Relic Ops team shares how they use Kanban to manage daily IT operations. How they deal with interruptive issues while managing a planned work stream.

A must read for all Ops people out there.

Key ideas:

  • Limit work in progress: Only a set number of things can be in progress at any one time for the whole team.
  • Prioritize completion of work in progress over new work: Anything already in progress should be completed before new work is taken into the system. Getting completed work approved should come before taking new work into the system.
  • Manage the flow of work through the system: Actively monitor and identify hold-ups in the system by daily review.
  • Visualize the workflow: Make a clear visual representation of the work so that progress can be obviously monitored.

Sidney Dekker: System Failure, Human Error – Who’s to Blame?

Keynote to the 2014 DevOpsDays in Brisbane. Sidney talks about how complex systems need a different approach towards handling the “human factors” of failure, no more MDA’s dictating processes and controls top-down…

Quite a long presentation but one can skip the first 10 minutes or maybe even the first 37

DevOpsDays Brisbane 2014 – Sidney Decker – System Failure, Human Error: Who’s to Blame? from devopsdays on Vimeo.

More from Sidney here:

Michael Ducy: Why You’re Destroying DevOps

Michael is sharing his view on how the DevOps community is “destroying” DevOps. A quick summary:

  • DevOps is trending big time but many get stuck in the learning curve
  • Many new experts who are not really contributing to the community
  • The community is struggling with welcoming the newcomers
  • Many cliques around different tools and technologies, loosing the big picture and loosing an open and sharing attitude
  • All this while DevOps is all about working with each other, and learning from each other…
  • Tools and technologies are only means to reach the end goal of increasing the flow of work


DevOpsDays Brisbane 2014 – Michael Ducy – Why You’re Destroying DevOps from devopsdays on Vimeo.

Sandrine Olivencia: Lean Project Management Using “Oobeya”


An article about (IT) Project Management the TPS way – project administration based on fast communication and short decision paths – eliminating “departmental thinking”.

Some highlights:

  • Need for a strong IT lead engineer – similar to the designer in the high fashion industry
  • Project Management needs technical and functional knowledge to help make speedy decisions
  • Small projects are more successful than large projects

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Cecil Dijoux: Bug Fixing Vs. Problem Solving – From Agile to Lean

A very interesting article on the difference between bugs as seen within Agile software development and problems as seen within a lean way of working.

The author describes the goal of this article as follows:

The goal of this article is to describe how my thinking has been evolving on the topic of bugs and problems, provide some hints on how to better understand the problems causing bugs in order to improve the performance, and put this into perspective with some real life stories

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McKinsey Quarterly: Next frontiers for lean

Lean-production techniques have been revolutionizing operations for 50 years. Advances in technology, psychology, and analytics may make the next 50 even more exciting

This article first mentions a view examples of the application of lean principles within Retail banking, Hospitals, Airlines, Restaurants and Asset Management then highlights that in the future lean will play an important role in improving customer value in all industries, bridging gaps among operations, marketing, and product development.

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